Free Shipping on orders over $75.00
Terms of Service
Agreement between user and urbanhaven.co
Welcome to the urbanhaven.co website (the “Site”) is comprised of various web pages operated by Urban Haven urbanhaven.co is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of urbanhaven.co constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. urbanhaven.co is a E-commerce Site that provides high quality, dietary supplements and skin care products made from hemp oil with a high CBD cannabidiol content. These products include tincture, gum, oil, crèmes, and balms.
Visiting urbanhaven.co or sending emails to Urban Haven constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Urban Haven is not responsible for third party access to your account that results from theft or misappropriation of your account. Urban Haven and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Urban Haven does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use urbanhaven.co only with permission of a parent or guardian.
We ship orders from our warehouse Monday through Friday from 11am-4pm (Pacific Time). Orders placed on our website will ship out the next business day.
Products are sent through the United States Postal Service. Once an order is placed you will be sent tracking information, so you can follow your purchase all the way to your doorstep.
PLEASE NOTE: If you are located in the USA with an order of $500.00 or more we will need an order confirmation (by phone or email) stating that you approve of this purchase. This additional step is for your protection. You can expect an email from one of our customer service representatives regarding this – or please free to email us with your order number and purchase confirmation to [email protected]
Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
- Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Urban Haven, 569 Geary Street, San Francisco, CA 94102.
Goods and Services Tax
urbanhaven.co is not responsible for any additional charges that your government applies to the shipment in regards to import fees (Goods and Services Tax or Value-added tax). If the tariff dues go unpaid, your package will be returned to us, and a refund will not be applied.
Links to third party sites/Third party services
urbanhaven.co may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Urban Haven and Urban Haven is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Urban Haven is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Urban Haven of the site or any association with its operators.
Certain services made available via urbanhaven.co are delivered by third party sites and organizations. By using any product, service or functionality originating from the urbanhaven.co domain, you hereby acknowledge and consent that Urban Haven may share such information and data with any third party with whom Urban Haven has a contractual relationship to provide the requested product, service or functionality on behalf of urbanhaven.co users and customers.
No unlawful or prohibited use/Intellectual Property
Use of communication services
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations. Urban Haven has no obligation to monitor the Communication Services. However, Urban Haven reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Urban Haven reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Urban Haven reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Urban Haven’s sole discretion. Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Urban Haven does not control or endorse the content, messages or information found in any Communication Service and, therefore, Urban Haven specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Urban Haven spokespersons, and their views do not necessarily reflect those of Urban Haven. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
Materials provided to urbanhaven.co or posted on any Urban Haven web page
Urban Haven does not claim ownership of the materials you provide to urbanhaven.co (including feedback and suggestions) or post, upload, input or submit to any Urban Haven Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Urban Haven, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Urban Haven is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Urban Haven’s sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
Third Party Accounts
You will be able to connect your Urban Haven account to third party accounts. By connecting your Urban Haven account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
Using Our Products
Urban Haven (UH) will not be held liable to the results hereafter the use of our products. By taking the product, you are fully oriented of the indications, proper handling, and proper usage of the products, and you acknowledge and agree to the risks that may come herewith. Inclusive are health effects, allergic reactions, physiological changes and effects, body reactions, and any loss or damages that may occur thereafter. Herewith includes, any results found through the conduction of drug tests and any medical tests relating to the products.
The Service is controlled, operated and administered by Urban Haven from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Urban Haven Content accessed through urbanhaven.co in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Urban Haven, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Urban Haven reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Urban Haven in asserting any available defenses.
Urban Haven reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Michigan and you hereby consent to the exclusive jurisdiction and venue of courts in Michigan in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.You agree that no joint venture, partnership, employment, or agency relationship exists between you and Urban Haven as a result of this agreement or use of the Site. Urban Haven’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Urban Haven’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Urban Haven with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Urban Haven with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Urban Haven with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.
Changes to Terms
Urban Haven reserves the right, in its sole discretion, to change the Terms under which urbanhaven.co is offered. The most current version of the Terms will supersede all previous versions. Urban Haven encourages you to periodically review the Terms to stay informed of our updates.
Urban Haven welcomes your questions or comments regarding the Terms:
Charge Descriptor on CC statement will show as: